Shipping & Tracking

Q. How do you package my shipment?

A. We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, and protection, and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other than a regular package from the post office or courier.

Q. How long will I have to wait for the medical marijuana to arrive?

A. It all depends on your location/Country. We send all items via Xpresspost & courier agents. Under normal circumstances, this takes two to three business days. If you live in a poorly connected rural location or out of Europe, occasionally it may take some days longer.

Q. What happens if I don’t receive my package?

A. If you do not get your package 3 days after the expected arrival date, let us know and we will file a trace with the Post office or Courier company. If a trace is filed, the Post office or Courier company will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package. We do not offer postage refunds if your order arrives late due to any postal issues.

Q. The Post office or Courier company says “successfully delivered” but I have not received my order.

A. Here are 2 likely scenarios:

  1. The postal/courier worker put it in the wrong mailbox, or
  2. What often happens is that a postal/courier worker will scan in all the packages saying they were “successfully delivered” and then spend that day and/or the next day delivering them.

If you do not get your package 3 days after the expected delivery date, let us know and we will file a trace with the post office/courier company. They will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: with the front desk, security, or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Q. My package is going to the wrong destination.

A. If you’re tracking your package and it looks like it’s headed to the wrong Country /city, it’s most likely due to human error. Human errors happen on occasion as the postal/ courier employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Q. My tracking number does not work. Help me.

A. We will email you your tracking number before it’s scanned in at the post office/courier company. Until it has been scanned in, your tracking number will not be trackable.
Please wait till the end of the day and your tracking number should appear correctly. If it does not, please email budsestateuk@gmail.com or feel free to contact our live chat anytime which is available from 8 am – 7 pm and we will be happy to look into it for you.